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Return Policy

We highly value customers' complete satisfaction. Within 7 days of receiving your vehicle, within 3 days of delivery for blanket and dolls, folding bike and other items(non-vehicles), if you decide to return your vehicle for any reason, just give our customer service department a call or shoot an email and we may refund your money or send you a replacement based on our return policy as follows:

Procedures to return:
1. Obtain a Return Merchandise Authorization Number (RMA) from our Customer Service Department. Any vehicles returned without an RMA number will not be accepted. A copy of your original invoice must be included in a return shipment.
2. Customers are responsible for returning the merchandise at their own expense.
3. Freight collect and COD packages will not be accepted.
4. Vehicle must be returned in its original packaging within 7 days in new and re-sellable condition.
5. This return policy does not apply to vehicles that have had alterations, modifications, abuse, negligence, and accidents or have not received proper protection and maintenance.
6. All packaging materials, instruction manuals and parts must be returned. Any missing parts or damages will be deducted from your refund amount. We do not accept any return vehicle that has any sustained damages or which is used or ridden once, it should be brand new, never used..
7. If the vehicle is approved to return, 30% restocking fee may be applied upon you.
8. If you have received your vehicle for more than 7 days and have used it, you are not eligible to return it for refund or replacement. You can send the vehicle or parts to us at your own expense; we will repair it and send it back to you at your cost.
9. In order to keep you completely satisfied and maintain rock bottom prices, our shipping expenses are neither refundable nor reimbursed for any reason. This includes all freight charges: the first shipment and return shipment . Original freight expense will be deducted from your refund. For free shipping items, the first shipment is the actual shipping cost that we pay to the shipping company to deliver your merchandise.
10. Due to health and personal hygiene concerns, all clothing and helmets are non-refundable

Shipping charge is not refundable or non-credited back. Please notify us immediately if damaged in shipping so we can help you to take proper steps to replace the damaged part and claim with the shipping carrier for damage compensation.

If there is any charge back initiated by customer due to damages you will have to pay 30% restocking fee.

Warning! "Manufactures defects will only be covered" There are absolutely no refunds for any fueled items or used items regardless of damage or performance or defective. Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer. Freight collect and COD packages will not be accepted.

Cancellation Policy

Once an order has been processed, it cannot be cancelled and shipment cannot be stopped. If you choose to cancel your order once it has been processed or shipped, you will be charged for return shipping (if necessary) and a 30% cancellation/restocking fee. Shipping charge cannot be refunded. You must email us to get confirmation of cancellation. It is a very big inconvenience for us to cancel an order, due to the fact that scooters and motorsports vehicles are large and hard to move around.

Damage Policy

All of our vehicles pass a rigorous 36 point inspection before shipment to insure that they are completely functional and free of any damage. Therefore any damage to the motor powered vehicle has occured, it has surely happened during the shipping process. If you receive a damaged motor powered vehicle, you need to let the delivery driver sign on the delivery form for proof of any damage before the delivery driver leaves, and you must contact us within 3 days of receiving it so we can help you file a damage report with the shipping company and make arrangements to fix your damaged motor powered vehicle. Failure to do so will result in forfeiture of damage claim.

The product will be delivered in a crate and is safely packed. It is critical that you inspect the unit(s) prior to the delivery company leaving to insure no damage occurred during transportation. If any damage occurs, you are fully responsible to let the delivery driver sign for proof before the driver leaving, by doing so, you keep the right to file possible future claim for compensation, otherwise you lose or give up your claim opportunity. If damages do occur please notify the shipping company upon delivery and note damages before signing the release forms. If the shipping company leaves before you inspect, you may be denied the claim by the shipping company. It is the buyer's complete responsibility to note the damages with the shipping company. The claim is only between you and the shipping company. You must then contact us within 72 hours, so that we can assist you in filing a claim against the trucking co. You may be required to email us pictures of the damages, so that we can determine the severity level and make the ultimate decision to send you replacement parts, but parts are not free if damaged by trucking company or buyers or due to buyer's careless and other buyer's reason. IF YOU REFUSE AN ITEM FOR ANY REASON YOU WILL BE CHARGED 30% OF ORIGINAL SALES PRICE PLUS ANY SHIPPING COSTS.

Warning: If buyer tries to modify,change or repair something on any vehicles or scooters, or misuse or mishandle the vehicles, any damage and malfunction will be the buyer's full responsibility, it has nothing to do with Marshal Imports

Payment Policy

WE ACCEPT Paypal, Google Checkout, VISA AND MASTERCARD only, CHECK( PERSONAL CHECK AFTER CLEARANCE, CERTIFIED CHECK, CASHER'S CHECK), MONEY ORDER & WIRE TRANSFER,PAYABLE TO THE ORDER OF:MARSHAL IMPORTS. All credit card payment orders can be processed only after we verify the buyer's ID with authorization. All orders paid by credit card can be cancelled only before shipping, but subject to 10% of the total amount for cancelling fee. Please note that all non-credit card or non-paypal or non-google checkout orders will take longer to process because all Money Order & Cashier Check, Check will be verified with issuing bank and needed to be cleared in our bank prior to shipping.

Privacy Policy

MARSHAL IMPORTS is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, MARSHAL IMPORTS has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:

1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Privacy and Our Business Partners. When we make our technology or services available to business partners, we will not share with them any more consumer information than is necessary, and we will make every reasonable effort to assure, by contract or otherwise, that they use our technology and services in a manner that is consistent with this Privacy Policy. Questions. If you have questions about this privacy policy.

The security of your personal information is very important to Marshal Imports and we do respect it. Marshal Imports is the sole owner of the information collected on this site and we never sell, rent or share your personal information to any third parties under any circumstances. Across our business, around the world, we will only collect, store and use your personal information for defined purposes and to support and enhance our relationship with you, for example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. All information collected and kept will remain confidential.

Placing Order
Information we may request includes your name, e-mail address, phone number, shipping & billing address, credit card details, customer preference information as well as other similar personal information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order or credit card transaction, this contact information may be used to contact the buyer or to get approval from the merchant bank.

IP Address
When you visit a particular page on the site, our servers log your Internet Protocol (IP) address and the address of a referring web site, if any. IP addresses are not linked to personally identifiable information. We collect this information to enhance the quality of your experience during your visit to this site and gather broad demographic information for aggregate use. We will not sell or rent this information to any third parties

We outsource our shipment and credit card processing to a third party shipping companies and a credit card processing company to bill buyers for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Customized Experience
When you visit our site, you will be assigned a permanent "cookie" (a small text file) to be stored on your computer's hard drive. The purpose of the cookie is to identify you when you visit this Site so we can enhance and customize your online shopping experience. You can choose to browse on our site without cookies, but without these identifier files you will not be able to complete a purchase or take advantage of certain features of this Site. These features include storing your shopping cart for later use and, in the future, providing a more personalized shopping experience.Our use of this technology does not mean that we automatically know any information about you. We have no desire or intent to infringe on your privacy while browsing our site.

Data Security
We are committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. Your information is protected both online and off-line.

Product Ratings and Reviews
Marshal Imports provides a product-rating feature that allows customers to rate the quality of the product. Our review system also allows customers to leave written comments to further elaborate their experiences with the product. All ratings and review comments are pre-screened by a moderator before posting to the site. The moderator may choose to disregard or eliminate comments that do not meet the guidelines. Guidelines include that all comments are truthful and non-offensive. Guidelines do not permit the posting of personal information or information for the purpose of personal gain. All posted rating information and review comments are viewable to all customers browsing our site.

Periodically, we may send you newsletter about our various products and services, or other products and services we feel may be of interest to you. Only will send you these direct mailings.If you do not want to be included on our newsletter mailing list, simply un-check any communications subscription at the time of completing your online order. All communications are sent via email and come with remove link feature should you decide to cancel the subscription.

Legal Disclaimer

Buyer waives Marshal Imports of any responsibility for any damage or injury incurred as a result of the operation of any kind of scooters, motorsports vehicles and sporting goods bought from Marshal Imports. Please use them safely and wear a helmet. We will not be liable for any injuries that may occur as a result of the use of any kind of scooters, motorsports vehicles and sporting goods we sell. Young children should have adult supervision while riding any kind of scooters and sporting goods bought from Marshal Imports. Marshal Imports keeps the rights to refuse any sale and refund the buyer. All must be paid fully before shipping.
Last Updated: 14 Aug 2017 23:33:32 PDT home  |  about  |  terms  |  contact
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